Front office management for the veterinary team / Heather Prendergast, BS, AS, RVT, CVPM, Certified Veterinary Practice Manager, Synergie Consulting, Las Cruces, New Mexico.

Includes bibliographical references and index.

Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.